Research before choosing your IT managed services provider will help you make a smart decision, if only because there are numerous options out there and none are ever the same.
Here are considerations to make as you come up with your final choice:
Your IT managed services provider is going to be your end-to-end solutions provider, so if they have inadequate knowledge and experience, there will be a disparity between expected service and services actually provided. If you belong to an industry that has certain requirements, your IT-MSP should understand just how important those are to your business.
A well-reputed IT managed services provider has sufficient qualified staff not only for the maintenance of your present structure, but also to encourage you to think forward. We all know that an outsourced IT solutions provider, such as an IT-MSP, attends to several clients at a time. If they have too few people to manage your current IT needs, how can they help you grow in the future?
The three most used payment types are alerting and monitoring only, pay per device, and pay per user.
>> Alerting and Monitoring
Here, the provider either does software updates and sends patches, or forwards the alert to an IT guy at your company who will take care of it. This service structure is not going to fix any issues arising, but it is a solid and less pricey solution if you have an internal team IT team in your company.
>> Per Device
This structure has customers paying by the total number of supported devices. This is the payment structure that often becomes the most expensive, making it the least preferred.
>> Per User
This is the most common pricing model used today, mainly because it offers a lot of flexibility. All devices owned by the user will be covered by the user cost itself. Very cost-effective indeed.
As a client of your IT managed services provider, you have the right to know all about the technology you’re using. There are different kinds of clients, ranging from those who just want their issues fixed to those who want to know how these issues were fixed every step of the way. Wherever you fall in this wide spectrum, it is a must that you know your communication options with the IT managed services provider you have chosen.
Selecting an IT-MSP needs to be viewed as entering into a partnership with the company or even actually hiring someone to be one of your employees. The idea is to choose someone you can trust. Otherwise, they will only become a liability, so you should reconsider and look elsewhere.