Managed services are starting to get traction in the business world. However, with tons of new benefits and features, it offers over conventional break-fix repairs, a lot of people are still unclear about what managed services encompass.
What is Managed Service?
To make the definition simple, managed services provide the third-party provider a complete responsibility for any aspects of the company. It is usually related to Information Technology (IT) support. In today’s age, where modern technology is used in all industries, businesses can be successful or face failure by the quality of their Information Technology infrastructure.
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In today’s world, companies are run electronically, and there are a couple of businesses that would not suffer huge losses if their IT system encountered significant problems. With these processes, business owners no longer have to worry about computer issues or data loss. These things are handled by IT experts and relieve company owners to worry about what matters to them – running the company effectively and efficiently.
Why use these services?
Small and large companies alike need modern technology to operate efficiently and effectively. As dependence on Information Technology grows every year, ways to support it need to evolve as well. The bad news is, as these things evolve and grow, a lot of businesses (especially startups with limited funding) may not have enough resources to efficiently manage their growing networks.
Small Information Technology teams can immediately become overwhelmed with the volume of tasks necessary to keep their systems running smoothly and up-to-date. It is easy to fall behind with very important things like backups, updates, security, and patches.
It will greatly increase the odds that companies will face an IT problem or other big problems that will negatively affect the business. Imagine if the entire email server, financial setup, customer relation of the management system, or network went down. There is a good chance that companies will face substantial revenue and productivity losses as a result.
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Workers are unable to do their tasks, and people involved scrambles to fix major problems as quickly as possible to help them return to normal business procedures. It is a significant detriment to companies, and these situations can be easily prevented using a managed service.
These things also create changes in the overall philosophy of how firms deal with their technology Break-fix repairs rely on waiting until desktops, servers, or other important devices fail, then rushing to fix the system as the business bleeds more profits.
However, companies operating under these services focus on preventing instead of reacting, resolving and monitoring problems before they disturb workers, clients, and the management. In today’s fast-paced and highly competitive business environment, no organization can afford the uncertainty and risk that come with depending on break-fix maintenance.
Companies are pretty dependent on having a good and reliable IT system. Not only that, having different vendors responsible for various parts of the system puts companies in a very difficult position of having to decide who needs to be contacted when services are required. Owners usually don’t have the time for this. With conventional break-fix repairs, the only way for IT supports to make money is if there are problems with the system, which is usually a double-edged sword.
Surprisingly, managed Information Technology service costs less compared to break-fix repair, especially when factoring in the cost of inactivity that inevitably comes with older methods. The remote maintenance, remote monitoring, as well as the prevention of bigger problems allow managed organizations to operate more efficiently and effectively compared to break-fix agencies that are constantly going to the customer site back and forth.
Likewise, after-hours, rush fees or weekend support handling emergencies can add up pretty quickly. Managed service firms can prevent these problems before it happens, and handle most services and maintenance remotely. MSPs can therefore offer a better solution without charging more.
Not only that, the monthly cost of this solution can be factored in as operating and business expenses, allowing most organizations to subtract the solution from taxes to save more money – something that is not available in traditional break-fix models. This solution is usually priced monthly.
Depending on the solutions included, the price is usually based on the number of computers or devices with various packages priced at various levels. It makes it pretty easy for the organization to get the exact solutions they need without paying more than what is necessary.